Subscription Terms
These terms apply to the Ameen Foods Subscribe & Save programme. They are in addition to our Terms of Service, Shipping Policy and Refund Policy.
What you get
Subscribe & Save takes 15% off the regular price of the product, on every delivery, for as long as your plan is active. Your subscription is set up when you choose the subscription option on a product page and complete checkout.
Billing and delivery
- Your plan bills and ships once a month, starting on the day you place your first order.
- The payment method you used at checkout is charged automatically on each renewal date, at the discounted price plus any applicable shipping and taxes.
- We email you a confirmation for every order, and a reminder before each renewal is charged.
- Prices may change over time. If the price of your subscription changes, we will tell you by email before the change takes effect, and you may cancel or change your plan at that point.
Minimum commitment: 2 shipments
The 15% discount is offered on the basis of a short commitment. Subscribe & Save plans run for a minimum of two (2) shipments.
- Your first shipment is billed when you place the order.
- Your second shipment is billed one month later.
- Cancellation becomes available once those two shipments have been billed. After that, you can cancel at any time, with no further obligation and no cancellation fee.
This minimum is disclosed on the product page before you add a subscription to your cart, and you are asked to confirm that you understand it before checkout. If you would prefer not to commit, the one-time purchase option is always available at the regular price.
Skipping, rescheduling and changing your plan
The minimum applies to cancellation only. At any time, including before your second shipment, you can:
- Skip or reschedule an upcoming delivery,
- Change the quantity or variant on your plan,
- Update your shipping address or payment method,
- Pause your plan for a period.
You can manage all of this yourself from your account page, or email us and we will do it for you.
How to cancel
Once your two minimum shipments have been billed, cancel from your account page, or email info@ameenfoods.ca and we will cancel it for you. Cancellation takes effect immediately and stops all future billing. We do not charge a cancellation fee.
Failed payments
If a renewal payment fails, we will retry it and let you know by email so you can update your payment details. If payment cannot be collected after our retries, the plan may be paused or cancelled. An unpaid shipment does not count toward your two-shipment minimum.
Damaged, incorrect or unsatisfactory orders
The minimum commitment is about the subscription, not about you being stuck with a problem. If a shipment arrives damaged, incorrect or not as described, contact us and we will replace or refund it under our Refund Policy. In genuine hardship or exceptional circumstances, contact us and we will look at it case by case.
Changes to these terms
We may update these terms. If we make a material change that affects an active plan, we will notify subscribers by email before it takes effect. The terms that applied when you subscribed continue to govern your existing plan until you are notified otherwise.
Contact
Questions about your subscription: info@ameenfoods.ca, or through our contact page.